Refund Policy

This Return and Refund Policy explains Lean Web Studio (“we”, “our”, “us”) manages refund on our website www.leanwebstudio.com (“Website”). By using our Website, you agree as described in this policy.

Standard Refund Period (3 Working Days)
Clients may request a refund within 3 working days of the initial payment, subject to the following conditions:

• A 20% cancellation fee will be deducted to cover administrative and resource allocation costs.
• The remaining 80% will be refunded to the original payment method.
• After 3 working days, standard refunds will no longer apply unless stated otherwise below.

Requirement-Based Refund (Up to 30 Days)
If you believe that your agreed-upon requirements were not met, you may request a refund within 30 calendar days of the payment date.

To qualify:

• You must provide a valid and detailed explanation showing that the core service delivery did not meet the mutually agreed scope or expectations at the time of engagement.
• Our team will review the claim and, if accepted, you will receive a full refund minus any third-party fees incurred (e.g., domain registration, hosting, paid plugins).
• Requests must be submitted in writing to [Insert Support Email], including evidence of the unmet requirement(s).

Non-Refundable Items
The following items are non-refundable:

• Work completed and approved by the client
• Third-party purchases (e.g., domains, premium plugins, paid stock assets)
• Services initiated after the refund window or under terminated accounts due to breach of terms

Refund Process
Approved refunds will be processed within 7 business days and returned to the original payment method unless otherwise arranged.

Contact for Refund Requests
To initiate a refund, please email us at:
Email: refunds@leanwebstudio.com
Subject Line: Refund Request – [Your Company Name]
Include: Payment reference, date, and reason for refund request

Disputes
We are committed to resolving refund issues amicably. If a dispute arises that cannot be resolved directly, it may be escalated per the governing laws of England and Wales.