Frequently Asked Questions

We start by getting you signed up, then dive into a “Blueprint Session” to understand your goals and needs. From there, our team builds your site and launches it—typically within 1–2 weeks, depending on complexity.

While your site is tailored to your brand and vision, we’ll listen to your feedback during the Blueprint Session and throughout the build. We aim to make the final product something you’ll truly love.

Since your website is delivered as a custom WordPress build (not standalone logo files), you’ll receive your live, fully hosted site—designed for flexibility and easy updates.

We’ll continue with the current direction, but since timing affects delivery, delayed feedback may push launch dates slightly. We’ll keep communication clear and timely to help stay on track.

You can pay monthly or yearly, both options offer the same great packages, with the convenience and savings you need.

Yes, payments are easy and secure, including by credit/debit card.

Your package includes secure hosting, backups, security monitoring, and maintenance as part of the monthly subscription. After any “free period,” your continued support is covered by your plan’s terms.

Ongoing support and maintenance are baked into each plan—this includes security, backups, updates, and monitoring.

The exact frequency and level of service scale with your package tier (Basic, Professional, Premium).

Most websites complete within 1–2 weeks, though eCommerce sites might take slightly longer depending on product setup and complexity.

We build custom WordPress sites, eCommerce readiness and features are included depending on your package.

Up to 5 products are supported in the Professional plan. Higher plans allow for unlimited scalability and features.

You get a fully custom, branded website—not a templated platform—designed to impress, engage, and convert. Plus, you’re supported long-term, not just at launch.

Order management tools are integrated right into your site, accessible via WordPress, tailored to your plan.

Your WordPress dashboard will include analytics and reporting suited to your eCommerce setup (e.g., orders, conversions, page views).

You can sell physical or digital products, whatever suits your business needs, with the flexibility of a custom site.

Yes, inventory tools come built-in as part of the eCommerce setup, especially in the Professional and Premium tiers.

Flexible shipping options are part of the eCommerce tools bundled into your plan, tailored to your store’s needs.

Your site is built on WordPress, a powerful CMS that makes editing and managing your site intuitive and easy.

Our packages include secure hosting as part of the service—ideal for hassle-free updates and support.

Yes, Basic includes SEO essentials and two audits per year. The Professional and Premium packages offer enhanced or comprehensive SEO services.

Each package includes security monitoring, with higher tiers offering more advanced protections and daily backups.

The Professional and Premium plans include licensed stock images (and even custom galleries or video content at the Premium level).

Absolutely, performance is built into your package with fast hosting and optimization as standard.

Yes, Basic allows 3–5 monthly updates, Professional offers 5–10, and Premium includes unlimited updates and rapid turnaround.

Definitely, Premium packages offer custom forms, advanced social integrations, and more bespoke functionality.

Currently, we focus on powerful, responsive web design—but mobile-friendly sites are our specialty.

Ongoing support is baked in. Basic includes email-based updates, while Premium includes 24/7 priority service with rapid response.

Yes—Premium tiers come with added marketing value like blog content, video creation, custom newsletters, and more.